Man with Van Merton Terms and Conditions

These Terms and Conditions govern the provision of man and van, removal, and related transport services by Man with Van Merton. By placing a booking, whether online, in writing, or verbally, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means the individual, partnership, company, or organisation that requests or uses the services of Man with Van Merton.

Services means all removal, collection, delivery, loading, unloading, packing support, and related transport services provided by Man with Van Merton.

Goods means any items, furniture, personal effects, equipment, or materials which the Customer requests Man with Van Merton to move, transport, or handle.

Vehicle means any van or other vehicle used by Man with Van Merton to carry out the Services.

Contract means the agreement between Man with Van Merton and the Customer for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

Man with Van Merton provides man and van and removal services for domestic and business Customers. Services may include local moves, part-loads, single-item transport, student moves, and light commercial removals. The specific scope of work for each job, including addresses, dates, times, and anticipated duration, will be agreed at the time of booking.

Any additional tasks requested on the day of the move that were not originally agreed may be accepted or declined at the discretion of Man with Van Merton and may be subject to additional charges.

3. Booking Process

3.1 A booking may be made by the Customer by providing full details of the required Services, including collection and delivery addresses, access details, number of items or approximate volume, and any special requirements.

3.2 Any quotation provided by Man with Van Merton is based on the information supplied by the Customer. The Customer is responsible for ensuring all information is accurate and complete. Inaccurate or incomplete information may result in additional charges, delays, or the Services not being completed in full.

3.3 A booking is only confirmed when Man with Van Merton has accepted the booking and, where required, received any requested deposit or booking fee. Until confirmation is given, any quotation or provisional booking is an invitation to treat and not a binding offer.

3.4 Man with Van Merton reserves the right to decline or cancel any booking where it is not reasonably practicable or safe to provide the Services, including where access is unsuitable, the job falls outside normal service capabilities, or the Customer has previously breached these Terms and Conditions.

4. Customer Responsibilities

4.1 The Customer must ensure that:

a. All Goods are properly packed, secured, and prepared for transport, unless packing services have been expressly agreed as part of the booking.

b. Any fragile, valuable, or delicate items are clearly identified to Man with Van Merton before loading.

c. Access at both collection and delivery locations is safe, legal, and suitable for the Vehicle, including adequate parking and clear routes.

d. All Goods are ready to be moved at the agreed time, with sufficient persons present where the service booked requires Customer assistance.

e. Any required permissions, permits, or authorisations for parking, loading, or unloading are obtained in advance.

4.2 The Customer must not request Man with Van Merton to carry, and Man with Van Merton is entitled to refuse to handle, any of the following:

a. Hazardous, flammable, or explosive substances.

b. Illegal goods or items of unlawful possession.

c. Live animals or plants requiring special environmental conditions.

d. Perishable goods requiring temperature-controlled transport.

e. Cash, jewellery, precious metals, securities, or other high-value items unless specifically agreed in writing.

5. Pricing and Quotations

5.1 Prices may be quoted on an hourly rate basis or as a fixed price for a specified job. The type of pricing will be confirmed at the time of booking.

5.2 Hourly rate bookings are charged from the time the Vehicle arrives or from the agreed start time, whichever is later, until completion of the Services, including any waiting time caused by the Customer or circumstances within the Customer's control.

5.3 Fixed price quotations are based on the description of the work and assumptions regarding access, loading conditions, and volume or weight of Goods. If these assumptions are materially incorrect, Man with Van Merton may apply additional charges at the prevailing hourly rate or agree a revised fixed fee with the Customer.

5.4 Prices do not include the cost of parking, tolls, congestion or clean air zone charges, fines, or permits unless expressly stated. Any such costs incurred in connection with the job may be added to the final invoice where they arise from the nature or location of the job.

6. Payments

6.1 Payment terms will be confirmed at the time of booking. Man with Van Merton may require full or partial payment in advance, a deposit, or payment upon completion of the Services, depending on the nature and size of the job.

6.2 The Customer must pay all charges in full using an accepted payment method. Man with Van Merton is not obliged to commence or continue Services where payment terms have not been met.

6.3 Where payment is agreed on completion, all charges are due immediately once the agreed Services are complete, or as soon as a reasonable stage of completion has been reached where the job cannot be finished for reasons beyond Man with Van Merton's control.

6.4 If payment is not received when due, Man with Van Merton may charge interest on overdue amounts at the statutory rate and may withhold delivery or retain Goods until payment is made in full, subject to applicable law.

7. Cancellations and Amendments

7.1 If the Customer wishes to cancel or amend a booking, notice must be given as early as possible. Man with Van Merton will endeavour to accommodate any changes, but cannot guarantee availability for amended dates or times.

7.2 Man with Van Merton may apply a cancellation fee where a booking is cancelled by the Customer with short notice. The applicable cancellation terms will be as follows unless otherwise stated at the time of booking:

a. More than 48 hours before the scheduled start time: no cancellation fee, and any deposit paid may be refunded or credited at the discretion of Man with Van Merton.

b. Between 24 and 48 hours before the scheduled start time: a cancellation fee of up to 50 percent of the quoted price or minimum charge may apply.

c. Less than 24 hours before the scheduled start time or on arrival: a cancellation fee of up to 100 percent of the quoted price or minimum charge may apply.

7.3 If the Customer is not present at the agreed address at the agreed time and cannot be contacted within a reasonable period, Man with Van Merton may treat the booking as cancelled by the Customer and apply the relevant cancellation fee.

7.4 Man with Van Merton reserves the right to cancel or postpone a booking in the event of circumstances beyond its reasonable control, such as severe weather, major traffic disruption, vehicle breakdown, or illness. In such cases, Man with Van Merton will aim to rearrange the booking or provide a refund of any sums paid for Services not carried out. Man with Van Merton will not be liable for any consequential loss arising from such cancellation or delay.

8. Access, Parking, and Delays

8.1 The Customer is responsible for ensuring suitable access and parking for the Vehicle at both collection and delivery points. This includes arranging any necessary permits or authorisations and providing accurate information about access restrictions such as low bridges, narrow roads, weight limits, or time restrictions.

8.2 Any fines or penalties incurred as a direct result of the Customer failing to arrange suitable parking or providing inaccurate access information may be charged to the Customer.

8.3 Man with Van Merton will use reasonable efforts to adhere to agreed arrival and completion times, but such times are estimates and not guarantees. Man with Van Merton is not liable for delays caused by traffic, weather, road closures, breakdowns, or other factors beyond its reasonable control.

9. Loading, Unloading, and Customer Assistance

9.1 The level of labour included in the Service will be specified at the time of booking, such as one man with van or two men with van.

9.2 Where the Customer has booked a service that assumes Customer assistance with loading or unloading, the Customer must ensure adequate persons are present to help. If assistance is not available, Man with Van Merton may either charge additional labour fees or decline to complete the move, with any minimum charges still payable.

9.3 Man with Van Merton staff will take reasonable care in loading and unloading Goods. However, the Customer must ensure that fragile items are packed appropriately and that any items beyond normal lifting limits are brought to the attention of the team.

10. Liability and Limitations

10.1 Man with Van Merton will exercise reasonable care and skill in providing the Services. However, liability for loss of or damage to Goods is subject to the limitations in this clause and any applicable exclusions in these Terms and Conditions.

10.2 Man with Van Merton is not liable for:

a. Loss or damage arising from the Customer's failure to pack Goods safely or properly where packing was the Customer's responsibility.

b. Damage to Goods with pre-existing defects, wear, or instability.

c. Damage to items made of or containing fragile materials such as glass, mirrors, or thin wood where such items were not adequately protected.

d. Damage resulting from the movement of Goods at the Customer's express instruction against advice.

e. Loss of or damage to high-value items such as cash, jewellery, important documents, or collectibles which have not been expressly declared and accepted for transport.

10.3 Man with Van Merton will not be responsible for indirect or consequential losses, including loss of earnings, loss of profits, loss of opportunity, or loss due to delay.

10.4 To the fullest extent permitted by law, Man with Van Merton's total liability for loss or damage arising from any single event or series of connected events shall not exceed a reasonable value having regard to the nature of the Goods and the charges paid for the Services, and may be capped in accordance with any limitations notified to the Customer at the time of booking.

10.5 The Customer must inspect Goods as soon as reasonably practicable following completion of the Services. Any loss of or damage to Goods that the Customer considers to be the responsibility of Man with Van Merton must be notified in writing as soon as reasonably possible and in any event within a reasonable period after completion. Failure to notify within a reasonable period may affect the ability to investigate and resolve any claim.

10.6 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded under applicable law.

11. Damage to Property

11.1 Man with Van Merton will take reasonable care to avoid damage to property during the performance of the Services. The Customer is responsible for protecting floors, walls, and fittings where necessary, and for informing the team of any particular vulnerabilities.

11.2 Man with Van Merton is not liable for damage to internal or external property caused by the movement of items where access is unusually narrow, low, or awkward, and where the Customer has been advised of the risk and chosen to proceed.

11.3 Any damage to property alleged to have been caused by Man with Van Merton must be reported as soon as reasonably practicable, with supporting evidence where possible.

12. Waste and Disposal Regulations

12.1 Man with Van Merton operates in compliance with relevant waste carriage and disposal regulations. Man with Van Merton does not carry out unlawful tipping or disposal of waste under any circumstances.

12.2 Where the Customer requests disposal of unwanted items, this will be treated as a separate waste removal or disposal Service. Only permitted items will be taken, and any charges will be confirmed in advance where possible.

12.3 The Customer must not present hazardous or prohibited waste for disposal. This includes chemicals, paint, oils, asbestos, medical waste, and other regulated materials. Man with Van Merton reserves the right to refuse such items.

12.4 The Customer is responsible for any costs, fines, or penalties arising from providing prohibited or incorrectly described waste or items for disposal.

13. Insurance

13.1 Man with Van Merton maintains appropriate insurance in respect of its Vehicles and public liability. This may not replace the need for the Customer to arrange their own insurance cover for Goods in transit where high-value or sensitive items are involved.

13.2 It is the Customer's responsibility to ensure that any existing home, contents, or business insurance policies provide adequate cover for the move and to notify their insurer where required.

14. Complaints and Dispute Resolution

14.1 If the Customer has any concern or complaint about the Services, they should raise this with Man with Van Merton as soon as possible to allow the issue to be addressed promptly.

14.2 Man with Van Merton will investigate all complaints in good faith and seek to reach a fair resolution. The Customer agrees to provide reasonable information and evidence to support any complaint or claim.

15. Data Protection and Privacy

15.1 Man with Van Merton will collect and process personal data only as necessary to provide the Services, manage bookings, and comply with legal obligations.

15.2 Customer details will be handled with appropriate care and will not be sold to third parties. Data may be shared with trusted partners or subcontractors solely where required to carry out the Services.

16. Variations

16.1 Man with Van Merton may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract unless otherwise agreed in writing.

16.2 Any variation to these Terms and Conditions requested by the Customer will be effective only if expressly agreed in writing by Man with Van Merton.

17. Severability

17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any Contract between Man with Van Merton and the Customer shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By confirming a booking with Man with Van Merton, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.