Man with Van Merton Privacy Policy

This Privacy Policy explains how Man with Van Merton collects, uses, stores and protects personal data in connection with our services. It applies to all Man with Van Merton customers and prospective customers in our service area, as well as individuals who contact us about our services or visit our website.

Man with Van Merton acts as a data controller for the personal data described in this Privacy Policy. We are committed to complying with the UK General Data Protection Regulation and all applicable data protection laws.

Scope of this Privacy Policy

This Privacy Policy covers personal data that we collect in the course of providing man and van, removals, and related services in the Merton area and surrounding locations. It applies when you contact us, request a quotation, make a booking, enter into a contract with us, or otherwise interact with Man with Van Merton.

Types of Personal Data We Collect

The personal data we collect will depend on the services you request and how you interact with us. We may collect the following categories of information:

Identification and contact details, such as your name, title, address, service addresses for collection and delivery, and general contact details.

Service and booking information, such as details of the property or premises for collection and delivery, access information that you voluntarily provide, inventory and item descriptions, preferred dates and times, and any special instructions relating to the move or transport.

Communication data, including the content of enquiries or correspondence you send to us, feedback that you provide, and information you provide during calls or messages with our staff.

Payment and transaction information, such as payment confirmations and records of invoices and receipts. We do not store full card details when third party payment processors are used.

Technical and usage data, which may include basic information about how you use our website or online tools, such as pages visited and the time and date of visits. This may be collected using cookies or similar technologies where applicable and permitted by law.

Any other information you choose to provide that is relevant for us to deliver our services safely and effectively.

How We Collect Your Data

We collect personal data from you directly when you contact us by phone, through our website, in writing, or in person to make an enquiry, request a quotation, or book our services. We also collect data when you provide information during a service, for example, when our team attends your property.

We may receive personal data about you from third parties if, for example, an agent or another person books our services on your behalf and provides your details for contact or service delivery. In such cases, we expect that they have obtained your consent or otherwise have a lawful basis to share your details with us.

Lawful Bases for Processing

We process your personal data on one or more of the following lawful bases:

Contract: To take steps at your request before entering into a contract and to perform our contract with you, including providing quotations, organising and carrying out removals or transport services, and handling payments.

Legal obligation: To comply with legal and regulatory requirements, for example, in relation to record keeping, tax, and accounting obligations.

Legitimate interests: To pursue our legitimate business interests in operating and improving our services, managing our customer relationships, responding to enquiries and complaints, ensuring the safety and security of our staff and customers, and protecting our rights. We balance these interests against your rights and freedoms.

Consent: Where required by law, we may rely on your consent, for example, for certain forms of electronic marketing or for the use of non-essential cookies. Where processing is based on consent, you may withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide our services, including assessing your requirements, issuing quotations, scheduling and carrying out moves or transport, and managing bookings.

To communicate with you, including responding to enquiries, confirming bookings, providing updates about your service, and handling any issues or complaints.

To manage our business operations, including internal administration, accounting, invoicing, and record keeping.

To improve our services, including monitoring service quality, training our staff, analysing service usage, and developing new offerings.

To comply with legal and regulatory obligations and to cooperate with law enforcement or regulatory authorities where required by law.

To protect our rights and interests, including the prevention and detection of fraud, misuse of our services, or other unlawful activities.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.

We may share your data with service providers acting as data processors who support our operations, such as providers of business software, customer management tools, payment processing services, document storage or archiving services, and professional advisers who assist us with legal or accountancy services.

Where we use data processors, they are only permitted to process your personal data on our instructions and are required to implement appropriate security measures to protect your data.

We may also share your data with other third parties where required by law, where necessary to protect our rights or the rights of others, or in connection with a business transfer or reorganisation.

International Data Transfers

Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, or where data is stored or accessed from outside these territories, we take steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection laws. This may include the use of standard contractual clauses or other approved mechanisms.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, meet legal, accounting, or reporting requirements, and resolve disputes.

In most cases, we will retain customer and booking records for a period that allows us to respond to queries, address any claims, and comply with statutory retention obligations. After the relevant retention period has expired, we will securely delete or anonymise your data so that it can no longer be linked to you.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures are proportionate to the nature of the data and the risks associated with the processing. Access to personal data is restricted to those staff and service providers who need it to perform their duties.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:

The right of access: You have the right to request a copy of the personal data we hold about you and information about how we process it.

The right to rectification: You have the right to request that we correct personal data that is inaccurate or complete data that is incomplete.

The right to erasure: In certain circumstances, you have the right to request that we delete your personal data.

The right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain situations.

The right to data portability: In specific circumstances, you may have the right to receive your personal data in a structured, commonly used, machine readable format and to transmit it to another controller.

The right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests or where we process your data for direct marketing.

The right to withdraw consent: Where we process your personal data based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing prior to withdrawal.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be effective when we publish the updated version. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.

Contacting Man with Van Merton About Privacy

If you have any questions about this Privacy Policy or how Man with Van Merton handles your personal data, or if you wish to exercise any of your data protection rights, you can contact us using our usual contact methods as made available on our website or other service materials.